Frequently Asked Questions


Travel Packages

What is included in a Sportsworld travel package?

Sportsworld offer a variety of travel packages as detailed on the website. Please note, these do not include match ticket(s). 

Who can book Sportsworld travel packages?

Sportsworld travel packages are available to be purchased by anyone.  

When are other Sportsworld packages going on-sale?

Please sign up for notifications here to be the first to hear when we go on sale with any additional packages. 

How does the Follow 7 package work?

This package enables you to follow England as they progress through the tournament. Your package will include accommodation, inter-city transfers, England Big Bar, as well as on-the-ground Sportsworld support team for each phase. Your package also includes private return coach transfers from London to Switzerland.

We will ensure you get back to London from the host city where England end their campaign, all the way up to and including the Final. We will endeavour to return customers as quickly as possible, which is anticipated to be within 24-48hrs post England’s final match. 

 Similar to UEFA Follow Your Team ticket packages, should England get knocked out prior to the Final, you will be issued with the below pro-rata refund:  

 

Round (knocked out in) 

Single Occ. Refund Amount (pp) 

Double Occ. Refund Amount (pp) 

Group Stages 

 

 

Quarter Final 

 

 

Semi-Final 

 

 

 

  

What happens to my Follow 7 package if England are knocked out before the Final? Can I stay in Switzerland and watch other teams?

Our Follow 7 packages are based on England qualifying for each successive stage of the tournament. If England are knocked out of the tournament, the package and Sportsworld’s services will end. Sportsworld will arrange your return journey home to the UK within 48 hours of England’s final match. If you wish to continue your time in Switzerland, you will need to make alternative arrangements at your own cost. No arrangements for alternative return journeys, accommodation, transport, Sportsworld staff hosting, etc. will be made by Sportsworld. 

I wish to join the Voyager Follow 3 or Follow 7 package, however I would prefer to fly in and out of Switzerland. Can I join up with the package in Switzerland?

Yes! Please see our Lionesses Packages page to book. 

Customers who would prefer to meet the Voyager group in Switzerland (and not use the London – Switzerland bus/ferry travel element of the package) can do so, providing they arrange their own inbound and outbound travel. It is not possible to travel out with the group from London to Switzerland, via a ferry crossing, and then fly home, or vice versa. Please contact us if you wish to make a booking on this basis. 


The full Voyager packages begin in London, the day before England’s first group match. Customers wishing to join the package in Switzerland will be able to join from the afternoon of the first match day (i.e. having missed the first night’s accommodation). Consequently, a refund for the first night’s accommodation will be available. No other price reductions are applicable.
What features are included on the Voyager bus?

The following are included on the bus: 

  • Air Conditioning 
  • Toilet 
  • Reading light 
  • Reclining seat 
  • Privacy glass 
  • DVD player 

 

Note: free bottled water and hot drink making facilities are not available, and should be purchased at the customers’ expense. 

Are there luggage restrictions for the Voyager Follow 3 & 7 (bus) packages?

The coach has a strict luggage policy due to limited vehicle storage capacity. Each person is permitted to bring: 

  • Hold (underneath bus): 1 piece of luggage max. weight 15kg (ie. 56cm x 45cm x 25cm) per person 
  • Overhead luggage: 1 small rucksack per person 
What is the England Big Bar?

On matchdays, Sportsworld travel packages include official access to a pre-match venue in a central location in the host city. This will be a meeting point for England supporters to gather before heading to the stadium. 

If I pay a deposit for an official England travel package now, is this transferable to other packages when they become available?

Packages will only be transferable in the event you are unsuccessful ticket ballots, after which we will use our best endeavours to transfer your deposit to another package, subject to availability. Please note, early bird offers are only applicable to the given packages, and as such these discounts will not be fully transferable. 

Will there be Day Trip packages?

Due to nighttime flight restrictions at Switzerland’s host city airports, we are unable to offer Day Trip packages for the Group Stage matches. As England progress through the tournament please refer to Sportsworld’s website for updates on travel packages, which may include Day Trips for the Knock-out Stages. 

Will there be daytrip packages for the Group Stage?

Sportsworld are not offering daytrip packages for the Group Stage due to night–time flight restrictions at Switzerland’s host city airports.

Will there be daytrip packages for the Knockout Stages?

At this stage, please keep an eye on our website for updates and sign up for updates.

How long will Early Bird offers be available for?

There will be a limited number of Early Bird places available, we recommend you book as soon as possible. 

Is there large group booking availability?

If you have a group of 10 or more people, please contact our team on +44 (0)203 314 8255 or email us at [email protected] and we will be happy to discuss your requirements in more detail. 

Is there a reduced travel package price for my child?

No. All prices apply to both adults and children. Only children under 2 years qualify for a greatly reduced price as they can be a babe-in-arms on the flight and a cot in the room. Please contact us to discuss your requirements in this area before booking. 

When is the right time to buy a travel package?

With Switzerland’s proximity to the UK, and England’s defending champion status, it is anticipated that there will be high demand for flights, accommodation, and services. Sportsworld travel packages will be available on a first-come, first-served basis and we suggest you book as early as possible to avoid disappointment. Follow 3 & 7 (Follow Your Team) packages mean you can secure your travel package at a fixed price in advance of the draw in December. 

When will my travel package details be confirmed?

Please refer to the Sportsworld website where you will find itineraries and hotel details specific to your package, once they are confirmed. Final pre-departure information will be issued 4 weeks prior to departure. 

Do I require a visa to enter Switzerland?

Please refer to the UKGOV website for entry requirements to Switzerland. Please note passport validity requirements for entry into EU countries. 

Do you offer any discounts for a carer that is travelling with a wheelchair user or someone with a registered disability?

We are offering a travel package and as such if flights, bus seating, and accommodation are being used in full it will not be possible to offer any discount against these elements. Our team are experienced in managing accessible needs for all our customers and we will be available to plan all your requirements to make your trip to Switzerland a seamless travel experience. 

Accessible travel to Switzerland

As the Official England Travel™ provider for The FA, Sportsworld always include products to meet the needs for all travelling supporters, where possible. Please contact our team to discuss, all accessible products are on request and subject to availability. 

England Follow products: 

 

  • Voyager Follow 3 & 7 – Travelling on a dedicated touring bus departing from London Victoria Station. Whilst we have tried to contract a full accessible vehicle for this product, unfortunately we have not been able source a vehicle that allows electric wheelchair bound passenger access. Each vehicle has the capacity for one fold-down wheelchair, and the passenger will be required to have the capacity to board the vehicle independently. Fully accessible rooms are subject to confirmation at the time of booking, and these will be allocated on a first come basis. 
What should I do if I have special requirements?

Customers that have any special requirements in relation to their travel should let us know at time of booking to enable us to liaise with local suppliers on how we can best support you with your needs. The team can be contacted on +44 (0)203 314 8255 or email us at [email protected]. 

Accommodation

What are my accommodation options in Switzerland?

Sportsworld are offering a Follow Your Team packages for the Group Stages and the full duration of England’s tournament (Follow 3 & Follow 7)  

It is important to note that the accommodation offered in all our travel packages is based on availability. We recommend you book as early as possible to ensure your chosen travel package is available. We also reserve the right to provide alternative accommodation at a similar level should it become unavailable. 

What level is ‘standard’ accommodation?

Travel packages including ‘Standard’ accommodation include separate, good quality clean bedrooms with en-suite bathrooms as well as including breakfast on a daily basis. Hotels selected will be of comparable standard to Holiday Inn Express/Ibis properties. 

Can I book an accommodation only package?

At this stage, we will not be offering an accommodation only packages. All our packages are inclusive of travel, hosting services, and accommodation. However, should you have a request, please register your interest via the Sportsworld website.

Can I link my travel package to a friends’ booking?

Yes, however, you will be required to notify the Sportsworld team at the time of booking. Please email us at: [email protected]with both customer booking numbers. 

Are meals included in my package?

Package inclusions vary and are as specified in the booking summary. 

What happens if I need assistance when I am in Switzerland?

Sportsworld will have a team on-site during the tournament for support and recommendations. 

Flights

Are you offering packages including flights?

We are unable to contract any seats on scheduled flights until after the draw in December. After this point, we may launch flight inclusive packages. Please check our website for updates. Scheduled seats to Switzerland from the UK are in high supply, and we are not able to offer a price-competitive private charter flight alternative. 

MATCH TICKETS

How do I apply for England match tickets?

Supporters can apply for tickets through either the UEFA Ticket Ballot or The FA Ticket Ballot. 

What if I get tickets to only some of the Group Stage matches in The FA Ticket Ballot?

In the event you do not get tickets to the Group Stage match(es) you have requested in the FA ticket ballot, subject to availability we will use our best endeavours to transfer your deposit to another package. Please note, early bird offers are only applicable to the given package and as such will not be fully transferable. 

When is the FA Ticket Ballot?

For latest updates on application process and timelines, please refer to the England Football website. 

Official Hospitality

Should you be interested in ticket inclusive hospitality packages, please contact the Sportsworld team. 

Payment Options & Refunds

Which payment methods are available?

We accept Debit Cards as well as Visa and Mastercard Credit Cards. The cardholder must be one of the passengers travelling. The first instalment deposit will be taken at time of payment and you will be issued with a booking confirmation with payment terms. Due to the nature of these travel packages, we recommend contacting your banking institution prior to making your booking to let them know the approximate amount you will be charging. 

Do I have to pay 100% of the price at time of booking?
No. Depending on time of booking, a low deposit or percentage of your order total is required to be paid at the time of booking to secure your place. Payment for all outstanding monies will be required in instalments. The percentage split per instalment will be determined per package purchased and due dates for payment will be included in the payment terms and conditions (please see our Booking T&Cs here). It is the responsibility of the lead booker to ensure that each instalment is paid on time to avoid risk of cancellation of your booking, and we strongly recommend a Standing Order is set up to ensure you do not forget to make payment. Please contact the team for assistance on +44 (0)203 314 8255 or email us at [email protected] 

 

What are the deposit percentages and dates?
Please refer to each package’s webpage or your Booking Confirmation email to view your payment terms. 

 

How do I set up a standing order?
Please email finance@sportsworld.co.ukquoting your order number and requesting details for setting up a standing order. You will be sent an email outlining how to do this along with a breakdown of your instalment amounts and when they are due so that you can work out the appropriate standing order amount 

 

Do travel package prices include tax?
Yes, all taxes are included in our travel packages. 

 

Can someone else pay for my travel package?
The cardholder must be one of the persons travelling on the booking. 

 

What happens if my personal details are incorrect or incomplete?
If your personal details are incorrect or incomplete you may be prevented from boarding the flight/bus/ferry, entering Switzerland or entering the stadium for your match. Please ensure you have filled in all personal details accurately and as stated in your passport. If you need to make any changes to your personal details please email [email protected], quoting your order number and the change that needs to be made. Sportsworld will not be responsible for any incorrect information submitted and there may be an administration fee for changes. 

 

What are the cancellation terms?
Please view our cancellation terms here for further information. 

 

The details on my ATOL certificate are not correct, can I get a new one?
If you have any changes that you think need to be made to your ATOL outside of correspondence with Sportsworld, please email [email protected], quoting your order number and the change that needs to be made so we can check and make the update to the new ATOL. 

 

The Teams & Tournament Draw

What are the dates of the tournament?

Wednesday 2nd July – Sunday 27th July 2025 

Which teams are taking part?

There will be a total of 16 national teams participating in the tournament including host Switzerland. The remaining teams are determined based on their success in qualifying matches prior to the tournament. 

How will I know who is playing in each match?

The Final Draw will be announced on 16 December 2024 which will determine which teams play in each specific match in the Group Stage. Subsequent rounds including Quarter-Finals, Semi-Finals and Finals will be dictated by results. There is no 3rd place play-off. 

About Switzerland

Where is Switzerland?
Central Europe.
What language is spoken in Switzerland?

The four national languages of Switzerland are German, French, Italian, and Romansh. German is the predominantly spoken language. English proficiency is reasonably high in the large cities and in tourist hotspots. 

Passport entry requirements.

Please refer to the Foreign & Commonwealth Office website for up to date entry requirements for Switzerland. 

Can you drink alcohol in Switzerland?

Yes, alcohol is readily available.  

What is the legal drinking age?

16-year-olds can consume beer or wine without an adult present. However, individuals must be 18 years old to consume stronger beverages. 

What is the currency?

Swiss Franc. 

What is the flight time from the UK to Switzerland?

Between 1.5 to 2 hours from London, depending on the destination city. 

What are the main laws to be aware of?

For more information, please visit the UK government website here. 

What will the weather be like?

The average temperature in Switzerland in June/July is around 18-28 degrees Celsius. 

Money Back Guarantee

If I pay a deposit for an official England travel package before tickets for the matches go on-sale, can I get a refund if I am unsuccessful in the ticket ballot?

Should customers be unsuccessful in their match ticket application, customers will be eligible to receive a refund on their booking deposit, providing the following conditions are met: 

  • Customers should notify Sportsworld in writing of their request to cancel, with evidence of their unsuccessful application provided. 
  • This request must be made within 48 hours of customers receiving notice of their unsuccessful application. 
  • This refund offer will only be available until 17:30hrs on Friday 3rd January 2025. 

Contact Us

How do I contact you with questions?

Want to chat through your questions to check you are booking the correct package? No problem, our team is always happy to help.

 

Please contact us on +44 (0)203 314 8255 or email us at [email protected]