Frequently Asked Questions

Official Manchester City Ticket & Hotel Breaks

Updated: Monday 24th July 2023

Manchester City Official Supporter Travel Provider
Will my seats be sat together?

Yes, we guarantee all your seats within the stadium will be together so you can enjoy the game with your party.

What day will I check into the hotel?

Traditionally you will check in on the day of the game, but if you would prefer to stay the night before instead just let us know at the time of booking.

Do I need a Cityzen membership number to book an Official Match Break?

Cityzen membership numbers are required for all members of your group for the Liverpool and Manchester United fixtures only.

Can I book the package for longer than one night?

Absolutely! If you would like to do this we can take your booking offline and create a bespoke quote to meet your requirements.

When will I receive my match tickets?

48 hours prior to your visit, you will receive a pre-event email which will include your match tickets and hotel confirmation.

Can I book just tickets with Sportsworld?

As we are the Official Match Break Provider we are unable to provide tickets only.

What happens if the fixture date changes?

If the date of the fixture changes, we will transfer your booking automatically to the new date and will inform you of this change. Should you wish to stay at the hotel on the date of your original booking (at time of purchase), please contact us at [email protected]  

Do I need to pay city tax on arrival?

Yes, you will be required to pay £1.20 city tax per person.

Contact Us

How do I contact you with questions?

Any questions, our team is always happy to help. Please contact us via email at [email protected]