Frequently Asked Questions
What is included in a Sportsworld travel package?
Sportsworld offer a variety of travel packages as detailed on the website. Please note, this does not include a match ticket.
Who can book Sportsworld travel packages?
Sportsworld travel packages are available to be purchased by anyone and you do not have be a member of the England Supporters Travel Club (ESTC) to access them. However, only ESTC members will be eligible to receive a refund on their booking deposit should they be unsuccessful in their match ticket application via The FA Ticket Ballot. If you are not yet a ESTC member, or wish to re-join, please click here.
When are other Sportsworld packages going on-sale?
Additional packages will be confirmed in the days following the Final Draw on 2 December 2023 in line with England’s fixtures. Please sign up for notifications here to be the first to hear when we go on sale.
How does the Ultimate Follow 7 package work?
This package enables you to follow England as they progress through the tournament. Your package will include accommodation, inter-city transfers, England Big Bar, as well as on-the-ground Sportsworld support team for each phase. Your package also includes return flight, we will ensure you get back to London from the host city where England end their campaign, all the way up to and including the Final. We will endeavour to return customers as quickly as possible, which is anticipated to be within 24-48hrs post England’s final match. Similar to UEFA Follow Your Team ticket packages, should England get knocked out prior to the Final, you will be issued with the below pro-rata refund:
What happens to my Follow 7 package if England are knocked out before the Final? Can I stay in Germany and watch other teams?
Our Follow 7 packages are based on England qualifying for each successive stage of the tournament. If England are knocked out of the tournament, the package and Sportsworld’s services will end. Sportsworld will arrange your return flight home to the UK within 48 hours of England’s final match. If you wish to continue your time in Germany, you will need to make alternative arrangements at your own cost. No arrangements for alternative return flights, accommodation, transport, Sportsworld staff hosting, etc. will be made by Sportsworld.
What is the England Big Bar?
On matchdays, Sportsworld travel packages include official access to a pre-match venue in a central location in the host city. This will be a meeting point for England supporters to gather before heading to the stadium.
What features are included on the Voyager Follow 3 bus?
The following are included on the bus:
- USB charging
- Air Conditioning
- Reading light
- Reclining seat
- Privacy glass
- Extended leg room
- DVD player
Note: water, tables or hot drink facilities are not available.
Are there luggage restrictions for the Voyager Follow 3 (bus) package?
The coach has a strict luggage policy due to limited vehicle storage capacity. Each person is permitted to check in:
- Hold (underneath bus): 1 piece of luggage max. weight 15kg (ie. 56cm x 45cm x 25cm) per person
- Overhead luggage: 1 small rucksack per person
If I pay a deposit for an official England travel package now, is this transferable to other packages when they become available?
Packages will only be transferable in the event you are unsuccessful in The FA England Supporters Travel Club (ESTC) ballot, when we will use our best endeavours to transfer your deposit to another package subject to availability. Please note, the £500 early bird offer is only applicable to the England Follow 3 10-night package and as such will not be fully transferable.
Will there be Day Trip packages?
Due to nighttime flight restrictions at the majority of Germany’s host city airports, operating daytrip packages will be reviewed following the Final Draw on 2nd December when it is confirmed where England have been drawn to play and whether it will be feasible to run a night flight. For updates on travel packages including daytrips, please refer to Sportsworld’s website here.
Why will there be no Day Trip package available for the Final?
Due to nighttime flight restrictions at Berlin’s airport it is currently not possible to operate a Day Trip for the Final. Sportsworld will however be running a 2-night travel package available to purchase following the Final Draw on 2nd December, sold on a first come, first served basis. In the event the charter does not reach the required passenger numbers to operate this route, we will look to offer you alternative travel arrangements, or you will have the right to a 100% refund. Please note, should regulations regarding nighttime flying change in the future, we will review options and in the event we operate a daytrip, notify our database. To sign up for updates, details of packages and Terms & Conditions, please refer to Sportsworld’s website here.
Will Follow Your Team travel packages be available?
Yes, there will be several Sportsworld Official Follow England 10-night Travel Packages tailored to enable customers to attend England’s three Group Games. Exact travel dates will be confirmed following the Final Draw on 2 December 2023 in line with England’s fixtures. Please note, once you have purchased your travel package, there will be no amends permitted or refunds unless specifically outlined in the Booking Terms and Conditions.
How long will Early Bird offer be available for?
There will be a limited number of Early Bird places available, we recommend you book as soon as possible.
Is there large group booking availability?
If you have a group of 10 or more people, please contact our team on +44 (0)203 314 8255 or email us at [email protected] and we will be happy to discuss your requirements in more detail.
Is there an age limit for buying packages?
Minimum age of the lead passenger must be at least 18 years old and there must be at least one person who is 18 or over staying in an individual apartment or hotel room.
Is there a reduced travel package price for my child?
No. All prices apply to both adults and children. Only children under 2 years qualify for a greatly reduced price as they can be a babe-in-arms on the flight and a cot in the room. The cost of infant will be £295 and is subject to availability.
When is the right time to buy a travel package?
When will my travel package details be confirmed?
For packages purchased prior to the Final Draw in December, details of package inclusions ie. flight dates, arrival airport, hotel will be confirmed as soon as possible post the Final Draw on 2 December. Pre-departure information will be issued 4 weeks prior to departure.
Are there luggage restrictions for the Voyager Follow 3 (bus) package?
Based on the coach luggage policy, each person is permitted to check-in:
- Hold (underneath bus): 1 piece of luggage max. weight 15kg (ie. medium size trolley luggage/ suitcase) per person.
- Overhead luggage: 1 small rucksack per person
Do I require a visa to enter Germany?
Do you offer any discounts for a carer that is travelling with a wheelchair user or someone with a registered disability?
We are offering a travel package and as such if flight and accommodation are being used in full it will not be possible to offer any discount against these elements. Our team are experienced in managing accessible needs for all our customers and we will be available to plan all your requirements to make your trip to Germany is a seamless travel experience.
Accessible travel to Germany
As the Official England Travel™ provider for The FA, Sportsworld always include products to meet the needs for all travelling supporters, where possible. Until our products are fully confirmed post the UEFA EURO2024™ Final Draw on the 2nd December 2023, all accessible products are on request and subject to availability.
England Follow products:
- Explorer & Glory Follow 3 – Travelling by private charter means we can accept all forms of wheelchairs and accessible requirements for our flights. In addition, we are working with our ground agents to have fully accessible transport. Accommodation will be contracted post the Final Draw and in most cases we anticipate will have a limited number of fully accessible rooms, these will be allocated on a first come basis.
- Voyager Follow 3 – Travelling on a dedicated touring bus departing from London Victoria Station. Whilst we have tried to contract a full accessible vehicle for this product, unfortunately we have not been able source a vehicle that allows electric wheelchair bound passenger access. Each vehicle has the capacity for two fold-down wheelchairs, and the passenger will be required to have the capacity to board the vehicle independently.
More details will be shared post the Final Draw on 2nd December across all our travel products. Please contact us directly with any additional questions.
What should I do if I have special requirements?
Customers that have any special requirements in relation to their travel should let us know at time of booking to enable us to liaise with local suppliers on how we can best support you with your needs. The team can be contacted on +44 (0)203 314 8255 or email us at [email protected].
What are my accommodation options in Germany?
It is important to note that the accommodation offered in all our travel packages is based on availability. We recommend you book as early as possible to ensure your chosen travel package is available. We also reserve the right to provide alternative accommodation at a similar level should it become unavailable
What level is ‘standard’ accommodation?
Travel packages including ‘Standard’ accommodation include separate, good quality clean bedrooms with en-suite bathrooms as well as including breakfast on a daily basis.
Where is the accommodation located?
The accommodation included in the package will be confirmed following the Final Draw when it is known where and when England will be playing. Similar to previous tournaments, Follow 3 packages purchased prior to the Final Draw will be unnamed accommodation in line with the type of package selected (ie. Standard or 4-star). Details (description, location, etc.) to be confirmed post-Final Draw.
Can I book an accommodation only package?
At this stage, we will not be offering an accommodation only packages. All our packages are inclusive of flights from the UK and accommodation. However, should you have a request, please register your interest via the Sportsworld website.
Can I link my travel package to a friends’ booking?
Yes, however, you will be required to notify the Sportsworld team at the time of booking. Please email us at: [email protected] with both customer booking numbers.
Can I change my accommodation?
Once you have booked your travel package you will not be able to amend the selected accommodation included in your travel package.
Are meals included in my package?
Package inclusions vary and are as specified in the booking summary.
What happens if I need assistance when I am in Germany?
Sportsworld will have a team on-site during the tournament for support and recommendations.
What are the dates of the flights?
Flight departures will be tailored to your specific package, please refer to the website for details. Sportsworld’s Official England Follow 3 10-night travel package will be based on the dates of England’s three Group Stage games. Exact travel dates will be confirmed following the Final Draw on 2 December 2023 in line with England’s fixtures.
Will there be flights departing from airports other than London?
Yes, England charter flights are scheduled to depart from London and Manchester – please review the website for package options. Please note, the Manchester charter is subject to minimum numbers. In the event the charter does not reach the required passenger numbers to operate this route, we will look to offer you alternative travel arrangements, or you will have the right to a 100% refund.
Can we upgrade our flights?
With a short journey time to Germany, only Economy class seats are available.
Can I use my airline points at the time of booking?
Where travel packages include flights on a privately chartered aircraft, airline points will not be applicable either to use against your booking or to collect once you do travel.
How do I apply for England match tickets?
What happens if I am unsuccessful in The FA Ticket Ballot?
In the event ESTC members are unsuccessful in securing any match tickets via the FA Travel Club, you are required to notify Sportsworld in writing, with evidence of rejection from the FA, your ESTC number and confirming your wish to cancel.Sportsworld will confirm the status of your match ticket order with the FA before confirming the cancellation of your tour and issuing a refund. Please note that refunds will not be offered where match tickets/hospitality have been purchased directly from UEFA/other suppliers. The window for notifying Sportsworld of your match ticket status will extend for a period of 7 days after the official FA match ticket confirmation, after which no refunds will be permitted.
What if I get tickets to only some of the Group Stage matches in The FA Ticket Ballot?
In the event you do not get tickets to the Group Stage match(es) you have requested in the FA ESTC ticket ballot, subject to availability we will use our best endeavours to transfer your deposit to another package. Please note, the £500 early bird offer is only applicable to the England Follow 3 10-night package and as such will not be fully transferable.
When is the FA Ticket Ballot?
For latest updates on application process and timelines, please refer to the ESTC website.
Which payment methods are available?
We accept Debit Cards as well as Visa and Mastercard Credit Cards. The cardholder must be one of the passengers travelling. The first instalment deposit will be taken at time of payment and you will be issued with a booking confirmation with payment terms. Due to the nature of these travel packages, we recommend contacting your banking institution prior to making your booking to let them know the approximate amount you will be charging.
Do I have to pay 100% of the price at time of booking?
No. Depending on time of booking, a low deposit or percentage of your order total is required to be paid at the time of booking to secure your place. Payment for all outstanding monies will be required in instalments. The percentage split per instalment will be determined per package purchased and due dates for payment will be included in the payment terms and conditions (please see our Booking T&Cs here). It is the responsibility of the lead booker to ensure that each instalment is paid on time to avoid risk of cancellation of your booking, and we strongly recommend a Standing Order is set up to ensure you do not forget to make payment. Please contact the team for assistance on +44 (0)203 314 8255 or email us at [email protected].
What are the deposit percentages and dates?
The payment schedule will be as follows:
Deposit paid at time of booking – 10% of the total booking amount
5 December 2023 – 15% of the total booking amount
8 February 2024 – 25% of the total booking amount
16 April 2024 – 50% of the total booking amount
How do I set up a standing order?
Please email [email protected] quoting your order number and requesting details for setting up a standing order. You will be sent an email outlining how to do this along with a breakdown of your instalment amounts and when they are due so that you can work out the appropriate standing order amount
Do travel package prices include tax?
Yes, all taxes are included in our travel packages.
Can someone else pay for my travel package?
The cardholder must be one of the persons travelling on the booking.
What happens if my personal details are incorrect or incomplete?
If your personal details are incorrect or incomplete you may be prevented from boarding the aircraft, entering Germany or entering the stadium for your match. Please ensure you have filled in all personal details accurately and as stated in your passport. If you need to make any changes to your personal details please email [email protected], quoting your order number and the change that needs to be made. Sportsworld will not be responsible for any incorrect information submitted and there may be an administration fee for changes.
What are the cancellation terms?
Please view our cancellation terms here for further information.
My ATOL certificate does not include full details of my package
ATOL certificates for Follow 3 (10-night) Travel Packages purchased prior to the Final Draw will include general package inclusions. Following the Final Draw, once package details have been confirmed, ATOL certificates will be re-issued with updated information.
The details on my ATOL certificate are not correct, can I get a new one?
If you have any changes that you think need to be made to your ATOL outside of correspondence with Sportsworld, please email [email protected], quoting your order number and the change that needs to be made so we can check and make the update to the new ATOL.
What are the dates of the tournament?
Friday 14 June 2024 – Sunday 14 July 2024
Which teams are taking part?
There will be a total of 24 national teams participating in the tournament including host Germany. The remaining 23 teams are determined based on their success in qualifying matches prior to the tournament.
How will I know who is playing in each match?
The Final Draw will be announced on 2 December 2023 which will determine which teams play in each specific match in the Group Stage. Subsequent rounds including Round of 16, Quarter-Finals, Semi-Finals and Finals will be dictated by results.
Where is Germany?
What language is spoken in Germany?
German. English is widely spoken in the major cities.
Can you drink alcohol in Germany?
Yes, alcohol is readily available.
What is the legal drinking age?
16-year-olds can consume beer or wine without an adult present. However, individuals must be 18 years old to consume stronger beverages. 14-year-olds can consume beer and wine in the presence of a parent or guardian.
What is the currency?
What is the flight time from the UK to Germany?
What are the main laws to be aware of?
For more information, please visit the UK government website here.
What will the weather be like?
The average temperature in Germany in June/July is around 20-25 degrees Celsius.
How do I contact you with questions?
Want to chat through your questions to check you are booking the correct package? No problem, our team is always happy to help.
Please contact us on +44 (0)203 314 8255 or email us at [email protected]