Frequently Asked Questions


Travel Packages

What is included in a Sportsworld travel package?

Sportsworld offer 2-night England travel package to every England EURO 2024 fixture that includes direct British Airways England return-chartered flight from London,4* hotel accommodation – bed & breakfast, airport & matchday bus transfer, full-matchday experience, onsite team support, gifts & prizes & ABTA & ATOL protection.

Will there be Day Trip packages?

Due to nighttime flight restrictions at the majority of Germany’s host city airports, operating daytrip packages will be reviewed following the Final Draw on 2 December when it is confirmed where England have been drawn to play and whether it will be possible to run a night flight.For updates on travel packages including daytrips, please contact [email protected] 

Is there large group booking availability?

If you have a group of 10 or more people, please contact our team on +44 (0)203 314 8255 or email us at [email protected] and we will be happy to discuss your requirements in more detail.

Is there an age limit for buying packages?

Minimum age of the lead passenger must be at least 18 years old and there must be at least one person who is 18 or over, staying in an individual apartment or hotel room.

Is there a reduced travel package price for my child?

No.  All prices apply to both adults and children, unless under 2 years old.  

When is the right time to buy a travel package?

With Germany’s proximity to the UK and based on the World Cup in 2006, it is anticipated that there will be high demand for flights, accommodation, and services. Sportsworld travel packages will be available on a first-come, first-served basis and we suggest you book as early as possible to avoid disappointment.

When will my travel package details be confirmed?

Details of package inclusions ie. flight dates, arrival airport, hotel will be confirmed in January 2024. Pre-departure information will be issued 4 weeks prior to departure.

Do I require a visa to enter Germany?
Please refer to the UKGOV website for entry requirements to Germany. 
Do you offer any discounts for a carer that is travelling with a wheelchair user or someone with a registered disability?

We are offering a travel package and as such if flight and accommodation are being used in full it will not be possible to offer any discount against these elements. Our team are experienced in managing accessible needs for all our customers and we will be available to plan all your requirements to make your trip to Germany is a seamless travel experience.

Accessible travel to Germany

As the Official England Travel™ provider for The FA, Sportsworld always include products to meet the needs for all travelling supporters, where possible. All accessible products are on request and subject to availability.

What should I do if I have special requirements?

Customers that have any special requirements in relation to their travel should let us know at time of booking to enable us to liaise with local suppliers on how we can best support you with your needs.  The team can be contacted on +44 (0)203 314 8255 or email us at [email protected].

Accommodation

What are my accommodation options in Germany?

Sportsworld are offering a 4-star centrally located accommodation within the package. There may be opportunity to upgrade room types at an extra fee. Please contact your account manager, or [email protected] 

Where is the accommodation located?

The accommodation included in the package will be confirmed following the Final Draw when it is known where and when England will be playing. Details (description, location, etc.) to be confirmed in January 2024. 

Can I book an accommodation only package?

At this stage, we will not be offering an accommodation only packages.All our packages are inclusive of flights from the UK and accommodation. However, should you have a request, please contact [email protected] 

Can I change my accommodation?

Once you have booked your travel package you will not be able to amend the selected accommodation included in your travel package. 

Are meals included in my package?

Hotel accommodation is Bed & Breakfast Board and pre-match experience includes 3-course meal and drinks package.

What happens if I need assistance when I am in Germany?

Sportsworld will have a team on-site during the tournament for support and recommendations, and you will also be supported by your account manager.

Flights

What are the dates of the flights?

Flight departures will be tailored to your specific package, please refer to the website for details.  Sportsworld’s Official England Follow 3 10-night travel package will be based on the dates of England’s three Group Stage games.  Exact travel dates will be confirmed following the Final Draw on 2 December 2023 in line with England’s fixtures.

Will there be flights departing from airports other than London?
No, but we may be able to accommodate. Contact your account manager or email [email protected] with your enquiry.
Can we upgrade our flights?

With a short journey time to Germany, only Economy class seats are available. 

Can I use my airline points at the time of booking?

Where travel packages include flights on a privately chartered aircraft, airline points will not be applicable either to use against your booking or to collect once you do travel. 

Payment Options & Refunds

Which payment methods are available?

We accept debit cards, credit cards (Visa & Mastercard). We also accept bank transfer as a payment method. The first instalment deposit will be taken at time of booking and you will be issued with a booking confirmation with payment terms.

Do I have to pay 100% of the price at time of booking?

As agreed in our terms and conditions > here

 

Do travel package prices include tax?

Yes, all taxes are included in our travel packages. VAT is not reclaimable for overseas travel.

 

What happens if my personal details are incorrect or incomplete?

If your personal details are incorrect or incomplete you may be prevented from boarding the aircraft, entering Germany or entering the stadium for your match. Please ensure you have filled in all personal details accurately and as stated in your passport.  If you need to make any changes to your personal details, please contact your account manager or email [email protected], quoting your order number and the change that needs to be made. Sportsworld will not be responsible for any incorrect information submitted and there may be an administration fee for changes.

What are the cancellation terms?

Please view our cancellation terms here for further information.

All package are 100% non-refundable.However, should be re-sell your package you will receive a 70% refund.

My ATOL certificate does not include full details of my package

At the end of January 2024, once package details have been confirmed, we will issue a follow up communication with updated information including ATOL certificates. 

The details on my ATOL certificate are not correct, can I get a new one?

If you have any changes that you think need to be made to your ATOL outside of correspondence with Sportsworld, please contact your account manager or email [email protected] quoting your order number and the change that needs to be made so we can check and make the update to the new ATOL.

The Teams & Tournament Draw

What are the dates of the tournament?

Friday 14 June 2024 – Sunday 14 July 2024

Which teams are taking part?

There will be a total of 24 national teams participating in the tournament including host Germany. The remaining 23 teams are determined based on their success in qualifying matches prior to the tournament. 

How will I know who is playing in each match?

The Final Draw will be announced on 2 December 2023 which will determine which teams play in each specific match in the Group Stage. Subsequent rounds including Round of 16, Quarter-Finals, Semi-Finals and Finals will be dictated by results. 

About Germany

Where is Germany?
Central Europe.
What language is spoken in Germany?

German. English is widely spoken in the major cities.

Can you drink alcohol in Germany?

Yes, alcohol is readily available. 

What is the legal drinking age?

16-year-olds can consume beer or wine without an adult present. However, individuals must be 18 years old to consume stronger beverages. 14-year-olds can consume beer and wine in the presence of a parent or guardian.

What is the currency?

Euro.

What is the flight time from the UK to Germany?
Between 1.5 to 2 hours from London, depending on the destination city.
What are the main laws to be aware of?

For more information, please visit the UK government website here.

What will the weather be like?

The average temperature in Germany in June/July is around 20-25 degrees Celsius.

Contact Us

How do I contact you with questions?

Want to chat through your questions to check you are booking the correct package? No problem, our team is always happy to help.

 

Please contact us on +44 (0)203 314 8255 or email us at [email protected]