Frequently Asked Questions


Official England World Cup Travel Packages to Qatar

 

1. Travel Packages
2. Accommodation
3. Flights
4. Match Tickets
5. Payment Options & Refunds
6. The Teams & Tournament Draw
7. About Qatar
8. Contact Us

SPortsworld | Official Travel Partner to The FA

Travel Packages

What is included in a Sportsworld travel package?

Sportsworld offer flight and accommodation travel packages as detailed on the website. Please note, this does not include a match ticket.

Who can book Sportsworld travel packages?

Sportsworld travel packages are available to be purchased by anyone and you do not have be a member of the England Supporters Travel Club (ESTC) to access them. However, only ESTC members will be eligible to receive a refund on their booking deposit should they be unsuccessful in their match ticket application via The FA Ticket Ballot. If you are not yet a ESTC member, or wish to re-join, please click here.

When are other Sportsworld packages going on sale?

Additional packages will be confirmed following the Final Draw on 1st April 2022 in line with England’s fixtures.

If I pay a deposit for an Official England World Cup package now, is this transferable to other packages when they become available?

In the event you do not get tickets to the Group Stage match(es) you have requested in the FA ESTC ticket ballot, we will look to transfer your deposit to another shorter stay package. 

Will 'Follow Your Team' travel packages be available?

Yes, Sportsworld’s Official England 10-night Travel Package will be tailored to enable customers to attend England’s three Group Games. Exact travel dates will be confirmed following the Final Draw in line with England’s fixtures. Should England progress to the Knock Out stages, additional packages will be available.

Will extension packages be offered so I do not have to fly home in between?

Yes. There will be extension packages which will be detailed on our website and offered during your stay in Doha, additional costs will apply.

Is there large group booking availability?

If you have a group of 10 or more people, please contact our team on +44 (0)203 314 8255 or email us at [email protected] and we will be happy to discuss your requirements in more detail.

Is there an age limit for buying packages?

Minimum age of the lead passenger must be a least 18 years old and there must be at least one person who is 18 or over staying in an individual apartment or hotel room.

Is there a reduced travel package price for my child?

No. All prices apply to both adults and children. Only children under 2 years qualify for a greatly reduced price as they can have a bassinet on the flight and a cot in the room. The cost of infant will be £295 and is subject to availability.

When is the right time to buy a travel package?

For the first time in World Cup history all thirty-two teams will be staying in one city which means there will be high demand for flights, accommodation, and services. Sportsworld travel packages will be available on a first-come, first-served basis and we suggest you book as early as possible to avoid disappointment.

 

Do I require a visa to enter Qatar?

Visitors wishing to attend world cup matches will be required to obtain a Hayya Card (Fan ID) prior to travel which will act as an entry permit to Qatar for international travellers. Full details of how to apply are detailed on https://hayya.qatar2022.qa/. You will require a valid match ticket application number to apply, with accommodation validated from June onwards. Hayya cards will not be fully issued until September 2022.

Do you offer any discounts for a carer that is travelling with a wheelchair user or someone with a registered disability?

We are offering a travel package and as such if flight and accommodation are being used in full it will not be possible to offer any discount against these elements.

Our team are experienced in managing accessible needs for all our customers and we will be available to plan all your requirements to make your trip to the World Cup in Qatar a seamless travel experience.

What should I do if I have special requirements?

Customers that have any special requirements in relation to their travel should let us know at time of booking or as soon as possible to enable us to support you with your needs. The team can be contacted on +44 (0)203 314 8255 or email us at [email protected].

Accommodation

What are my accommodation options in Qatar?

Based on the unique nature of this World Cup being situated in one city, hotels and apartments are in limited supply. After extensive research, Sportsworld have pre-selected excellent value accommodation in Doha to ensure our customers have the best possible experience.

It is important to note that the accommodation offered in all our travel packages is based on availability. We recommend you book as early as possible to ensure your chosen travel package is available. We also reserve the right to provide alternative accommodation at a similar level should it become unavailable.

Where is the accommodation located that is included as part of the travel package?

The accommodation we are providing as part of the England package will be as described at time of booking.

Can I book an accommodation only package?

At this stage, we will not be offering an accommodation only package, all our packages are inclusive of return flights from the UK and accommodation.  Based on special requests we may at a later date look to offer a ‘Ground Package’ to exclude the international flights. Please check back on our website for updates and new packages that are added to our England travel packages to Qatar page.

 

Can I change my accommodation?

Once you have booked your travel package you will not be able to amend the selected accommodation included in your travel package. Please ensure you select your accommodation carefully at the time of booking.

Is it possible to split the king bed into twin beds within apartments?

There are different room types and splits available. However, it is not possible to split the king bed into twin beds.

Are packages available for supporters travelling alone?

Yes. Supporters can select to book a package based on single occupancy.

ONLY APPLICABLE FOR ENGLAND FOLLOW 3 PACKAGES

If you are interested in sharing a room with a fellow solo traveller within a shared apartment, please email us at [email protected]. Please note, this option is subject to demand and while Sportsworld will endeavour to pair you with a roommate, we cannot guarantee availability. If supporters are successfully ‘buddied up’, you will receive a single supplement refund.

Are meals included in my package?

Package inclusions vary and are as specified in the booking summary.

What happens if I need assistance when I am in Qatar?

Sportsworld will have a team on-site in Doha during the tournament for support and recommendations.

What is the luggage allowance for the Cruise Ship?

Guests are encouraged to limit their checked luggage to two suitcases and two pieces of hand luggage per person. Luggage in each cabin cannot exceed 100 kg and 8 pieces among all guests in the same cabin.

Equipment required by Disabled Persons and Medical Equipment is not included as part of this luggage limit provided that additional weight and/or numbers are communicated to the Cruise Ship management in advance who may refuse to embark them on the grounds of safety.

Prams and wheelchairs are always allowed but must be kept in cabins when not in use and must not block any exits when in use around the Vessel. All luggage is to be kept in the cabin, keeping all exits free of any obstacles.

When will my accommodation be validated?

Hayya Card (Fan ID) accommodation validation for entry permits into the State of Qatar will be automatically updated by Sportsworld from September onwards in line with local government requirements.

Flights

What are the COVID-19 entry requirements?

Entry requirements to Qatar during the World Cup are currently unknown.  We will update the website accordingly once more information is confirmed.  Information on current entry requirements for visitors (vaccinated and unvaccinated) can be found on the Qatar ministry of public health website.

Can we upgrade our flights?

Upgrades are available at time of booking or upon request. Please note there will be an additional charge and subject to availability.

What is included in Premium Economy and Business Class?

For flight details, please refer to the Sportsworld website for a breakdown of inclusions specific to your package.

Can I use my airline points at the time of booking?

Where travel packages include flights on a privately chartered aircraft, airline points will not be applicable either to use against your booking or to collect once you do travel.

Can I change my UK departure airport?

Whilst this is not applicable once your package has been confirmed, we’re happy to review this subject to availability and could include additional costs.

My departure airport is Manchester, will I need to re-check-in at London Gatwick?

No, both the internal charter from Manchester to London Gatwick and the international charter from London Gatwick to Doha are on British Airways. Therefore, you and your luggage will be checked through to Doha.

I have booked an upgraded seat, are there upgrade options on the internal flight from Manchester to London Gatwick?

Travel on the internal BA charter flight from Manchester to London Gatwick will be in Economy, however, priority boarding will be provided to those that have upgraded seats. From London Gatwick to Doha and Doha return to London Gatwick, seat class will be as per your original booking.

When will I find out flight times?

If flight times aren’t confirmed at time of booking, they will be communicated at our earliest convenience. Charter flight times are subject to approval by airport authorities. All finalised flight information will be communicated in your pre-event information approximately 4 weeks prior to departure.

Match Tickets

How do I apply for England match tickets?

Supporters can apply for tickets through either the FIFA Ticket Ballot or The FA Ticket Ballot. To access The FA Ticket Ballot and apply for tickets, supporters must be a member of the England Supporters Travel Club. For information on how to join the ESTC, please click here.

What happens if I am unsuccessful in The FA Ticket Ballot?

In the event you are unsuccessful in your match ticket application via the FA Travel Club, you are required to notify Sportsworld in writing, with evidence of rejection from the FA and confirming your wish to cancel. Sportsworld will confirm the status of your match ticket order with the FA before confirming the cancellation of your tour and issuing a refund. Please note that refunds will not be offered where match tickets have been purchased directly from FIFA. The window for notifying Sportsworld of your match ticket status will extend for a period of 7 days after the official FA match ticket confirmation, after which no refunds will be permitted. See package T&C’s.

What if I get tickets to only some of the group stage matches in The FA Ticket Ballot?

If you do not get tickets to all matches via the FA Travel Club, you will be able to get a refund on your travel package. However, Sportsworld will be offering a number of different travel packages post final draw. Should we offer a travel package that covers the games you have been allocated tickets, we would transfer the booking free of charge. Please contact the team on [email protected] to discuss your options.

When is the FA Ticket Ballot?

The FA Ticket Ballot is currently open and will close on 28th Apil 2022. Ballot results are expected around mid May 2022.

Payment Options & Refunds

Which payment methods are available?

We accept Debit Cards as well as Visa and Mastercard Credit Cards. The cardholder must be one of the passengers travelling. The first instalment deposit will be taken at time of payment and you will be issued with a booking confirmation with payment terms. Due to the nature of these travel packages, we recommend contacting your banking institution prior to making your booking to let them know the approximate amount you will be charging.

Do I have to pay 100% of the price at time of booking?

No. Depending on time of booking, a low deposit or percentage of your order total is required to be paid at the time of booking to secure your place. Payment for all outstanding monies will be required in instalments. The percentage split per instalment will be determined per package purchased and due dates for payment will be included in the payment terms and conditions (please see your booking confirmation). It is the responsibility of the lead booker to ensure that each instalment is paid on time to avoid risk of cancellation of your booking, and we strongly recommend a Standing Order is set up to ensure you do not forget to make payment. Please contact the team for assistance on +44 (0)203 314 8255 or email us at [email protected].

How do I set up a standing order?

Please email [email protected] quoting your order number and requesting details for setting up a standing order. You will be sent an email outlining how to do this along with a breakdown of your instalment amounts and when they are due so that you can work out the appropriate standing order amount.

Do travel package prices include tax?

Yes, all taxes are included in our travel packages.

Can someone else pay for my travel package?

The cardholder must be one of the persons travelling on the booking.

What happens if my personal details are incorrect or incomplete?

If your personal details are incorrect or incomplete you may be prevented from boarding the aircraft, entering Qatar or entering the stadium for your match. Please ensure you have filled in all personal details accurately and as stated in your passport.

If you need to make any changes to your personal details please email [email protected], quoting your order number and the change that needs to be made. Sportsworld will not be responsible for any incorrect information submitted and there may be an administration fee for changes.

What are the cancellation terms?

Please view our cancellation terms here for further information.

Is there a COVID-19 guarantee?

Your package is ATOL protected via Sportsworld Group Limited no. 2336. Should Sportsworld cancel your package due to Covid-19 travel restrictions, customers will receive a refund – please refer to our T&Cs for further details.

Should you have a personal reason around Covid-19 that will not allow you to travel, you will need to use your own personal travel insurance to get a refund on costs. We strongly encourage all passengers to have valid personal travel insurance and to check the type and level of coverage is appropriate to your needs.

The details on my ATOL certificate are not correct, can I get a new one?

All ATOL certificates will be reissued once the charter flight details are fully confirmed. If you have been contacted about updates to your booking that were made during the processing of your order, these changes will be included on the new ATOL certificate.

If you have any changes that you think need to be made to your ATOL outside of correspondence with Sportsworld, please email [email protected], quoting your order number and the change that needs to be made so we can check and make the update to the new ATOL.

How can I find out when and how much I am due to pay?

Please refer to the Booking Confirmation email you were sent at the time of booking where you will find the total package price; a breakdown of payment instalments and due dates. In addition, 7 days prior to each instalment, Sportsworld will send email notification outlining the total amount you have paid to Sportsworld to date; the amount due as well as next payment due dates.

The Teams & Tournament Draw

What are the dates of the tournament?

Monday 21 November 2022 – Sunday 18 December 2022

Which teams are taking part?

There will be a total of 32 national teams participating in the tournament including host Qatar. The remaining 31 teams are determined based on their success in qualifying matches prior to the tournament. 

How will I know who is playing in each match?

Please refer to the FIFA match schedule. Subsequent rounds including Round of 16, Quarter-Finals, Semi-Finals and Finals will be dictated by results.

About Qatar

Where is Qatar?

Qatar located in the Middle East, bordered by Saudi-Arabia, the Persian Gulf and the Gulf of Bahrain

What language is spoken in Qatar?

Arabic is the official language and English is the second language.

Can you drink alcohol in Qatar?

Alcohol is only available at specific licensed hotels, restaurants, bars, FIFA Fan Fest and Stadiums areas. You cannot bring alcohol into the country including anything purchased in duty free.

What is the legal drinking age?

21.

What is the currency?

Qatari Riyal.

What is the flight time from the UK to Doha?

Approximately 6 hours and 40 minutes.

Is there a dress code?

Qatar is an Islamic country and people dress in a traditional manner. Although there is no dress code for tourists, it is recommended to dress modestly to be respectful of their culture. This includes ensuring shoulders are covered and shorts or skirts are knee-length.

What are the main laws to be aware of?

Qatar prohibits the importation of various items such as, pork products, alcohol, religious materials, and drugs including certain painkillers. Please read carefully what is permitted into the country before packing your suitcase or risk having certain items confiscated upon entry.

There is a zero-tolerance approach to drugs. Offenders can be imprisoned, handed heavy fines and deported. It is expected that all tourists will respect the local culture and behave accordingly.

For more information, please visit the UK government website here.

What will the weather be like?

The average temperature in Doha in November/December is around 20-25 degrees Celsius.

Contact Us

How do I contact you with questions?

Want to chat through your questions to check you are booking the correct package? No problem, our team is always happy to help.  

Please contact us on +44 (0)203 314 8255 or email us at:

General enquiries: [email protected]

Supporter enquiries: [email protected]

Sign up to UK Government updates

If you are interested in receiving updates from the UK government regarding the World Cup in Qatar, you can sign up here.